@Alex888 wrote:
Has your phone stopped working or is it your renewal date and your account says expires/suspended? If your phone is still working payment may have just not gone through yet.
Make sure that you have enough to cover the tax as well. If it's not taking your credit cards first try a different browser, Chrome in incognito usually works. If it still won't accept one, go to www.recharge.com and buy a Public Mobile voucher, an enter that into your account.
@Alex888
The balance only needs to have funds that match or exceed the plan cost before tax. All amounts seen in the self-serve account are before taxes, whether it's plan cost, rewards, or available balance. This is to keep everything consistent no matter which province the subscriber resides in. Only when the billing system reaches outside of the account to draw funds (i.e. from a credit card or buying a voucher at a retailer) does taxes get assessed. When you buy a voucher, the retailer will charge tax but the pre-tax face value of the voucher gets loaded onto the account as available funds. So, for example, if the OP's plan costs $20 and they have $20 available funds in the account, there is no need to add more to cover tax, because taxes will already have been paid on those funds.
