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Good Citizen / Bon Citoyen

Re: HURRY!! Due to Oct.3 Voucher failed


@cappaj wrote:

@molles wrote:

That’s nice!

actually it was the staff who did all of this.

 

kinda relieved 

thx! I think I m just being foolish


From the main page in self-serve, you can click on View Payment History and it'll show you line by line when money was added and when it was taken out. That'll give you some clues about how and when your balance has changed since you signed up! 

 

A rough guess - it sounds like the $160 in vouchers were added to your account by the person who sold them to you (what was the name of that store, by the way?). A $40 payment was deducted from that at some point since. And probably before all that, you had the $10 referral reward added to your account balance too (assuming you had a referral?). Which leaves you at $130 balance - as others mentioned, that's your next 3 months already paid for, it'll just happen automatically (if you don't already, you could add your credit card as autopay now - it won't charge your card until your Account Balance is low enough that it won't cover your renewal payment; and by signing up for autopay you'll get a $2 reward every 30 days - which, after the next 3 months, would mean an extra $6 in your account balance).


Yes, I do have a referral 

 

just a false alarmSmiley Happy

 

thx for your information!

Highlighted
Model Citizen / Citoyen Modèle

Re: HURRY!! Due to Oct.3 Voucher failed


@molles wrote:

but I still can’t understand why he told me i

should pay it. As you said, the system will take the extra balance


Retail staff's knowledge varies wildly, my guess is he wasn't entirely sure or was mixing it up with another provider and wanted to make sure you didn't miss a payment because of his instructions/lack thereof.

 

PM doesn't actually have any of their own stores - it's always a 3rd-party retailer (Walmart, London Drugs, WOW mobile boutique, K-mobile, The Mobile Shop, and Koodo authorized dealers is the full list I think) who sells in person in a store. They have to keep track of not just PM's plans and prices and processes, but also Rogers, Bell, Koodo, Telus, Fido, etc. etc. So they make mistakes a lot, especially with a way less popular brand like PM.

Model Citizen / Citoyen Modèle

Re: HURRY!! Due to Oct.3 Voucher failed


@molles wrote:

@cappaj wrote:

@molles wrote:

That’s nice!

actually it was the staff who did all of this.

 

kinda relieved 

thx! I think I m just being foolish


From the main page in self-serve, you can click on View Payment History and it'll show you line by line when money was added and when it was taken out. That'll give you some clues about how and when your balance has changed since you signed up! 

 

A rough guess - it sounds like the $160 in vouchers were added to your account by the person who sold them to you (what was the name of that store, by the way?). A $40 payment was deducted from that at some point since. And probably before all that, you had the $10 referral reward added to your account balance too (assuming you had a referral?). Which leaves you at $130 balance - as others mentioned, that's your next 3 months already paid for, it'll just happen automatically (if you don't already, you could add your credit card as autopay now - it won't charge your card until your Account Balance is low enough that it won't cover your renewal payment; and by signing up for autopay you'll get a $2 reward every 30 days - which, after the next 3 months, would mean an extra $6 in your account balance).


Yes, I do have a referral 

 

just a false alarmSmiley Happy

 

thx for your information!


Glad it's all working!

Model Citizen / Citoyen Modèle

Re: HURRY!! Due to Oct.3 Voucher failed

I may be failing because it has already been entered and that is why you show a $130 available. It should apply this automatically when due.

Mayor / Maire

Re: HURRY!! Due to Oct.3 Voucher failed


@molles wrote:

Yes, I do have a referral 

 

just a false alarmSmiley Happy

 

thx for your information!


There we go. All mysteries are answered.

Put something in your calendar for early January that you have to put in $30 to let it renew. After early December, you'll have your $10 still there. So you buy vouchers or put in a credit card and you only need $30. Then thereafter you'll need to pay the $40.

Unless of course you change things Smiley Happy

Re: HURRY!! Due to Oct.3 Voucher failed

@molles, ahhh!!!   Now I fully understand what's happened.

 

I think you do too now... and that's the best outcome.

 

So your $40 plan will renew until right around Christmas, and in January, you'll need to be ready to top-up some.

 

 *** EDIT ... by my calculations, I think you'll need to top up right at the end of December.

Deputy Mayor / Adjoint au Maire

Re: HURRY!! Due to Oct.3 Voucher failed


@molles wrote:


 

but I still can’t understand why he told me i

should pay it. 


I think that he meant that you should make sure that there is enough in your balance to cover the next cycle a couple of days before it's due. I don't think he specifically meant the the next few cycles (which are already covered). Around the end of December, top up to make sure there's enough there for the next cycle. I believe that's what he was implying.

 

GC