Got charged extra

[persiangel]

I was recently charged $1.13 randomly on my credit and it's not my due date either. My statement just shows Public Mobile $1.13. I don't know how to get my money back.

[darlicious]

---

@AE_Collector wrote:

Someone posted this identical situation just a few days ago.

AE_Collector

---

@AE_Collector  I thought someone had replied to  that one from the other day.

[CannonFodder]

---

@persiangel wrote:

Got it. Thanks so much!

---

 Well, not that I'm one of those people that likes to say, "I told ya so!", BUT, I did say your screenshot would probably reveal all. 😉 Glad @Jb456  unraveled the mystery for you. 👍 

[AE_Collector]

Someone posted this identical situation just a few days ago.

AE_Collector

[Jb456]

No problem glad it's sorted out!

Welcome to Public Mobile 🙂

[persiangel]

Got it. Thanks so much!

---

@Jb456 wrote:

@persiangel 

No need to contact moderators.

You had a $2 balance and recieved a $10 referral credit on Dec 15th. Brings balance to $12.

Then on Jan 13. Your autopay credit was applie balance $14.

But your plan is $15.  So $1 was charged to your credit card to bring your balance to $15 to pay for your next 30 days.

$1 is what you owed plus tax in your province.

---

---

@Jb456 wrote:

@persiangel 

No need to contact moderators.

You had a $2 balance and recieved a $10 referral credit on Dec 15th. Brings balance to $12.

Then on Jan 13. Your autopay credit was applie balance $14.

But your plan is $15.  So $1 was charged to your credit card to bring your balance to $15 to pay for your next 30 days.

$1 is what you owed plus tax in your province.

---

[Jb456 · Accepted solution]

@persiangel 

No need to contact moderators.

You had a $2 balance and recieved a $10 referral credit on Dec 15th. Brings balance to $12.

Then on Jan 13. Your autopay credit was applie balance $14.

But your plan is $15.  So $1 was charged to your credit card to bring your balance to $15 to pay for your next 30 days.

$1 is what you owed plus tax in your province.

[persiangel]

January 13 was my renewal date. This was a random charge. I'll have to contact a moderator. Thanks for your help 🙂

 

[gblackma]

@persiangel Did you test your credit card by putting through a $1? It looks like it a charge for $1 + 13% hst. 

---

@persiangel wrote:

I was recently charged $1.13 randomly on my credit and it's not my due date either. My statement just shows Public Mobile $1.13. I don't know how to get my money back.

---

[Jb456]

Log into your self serve account and account "view payment history" see if you notice anything there first.

If you don't contact moderators.

[NDesai]

@persiangel When its your renewal date? Login to self-serve account and check your payment details. It should show you what you were charged for. Post a screenshot here so we can explain. Be sure to hide any personal details. 

[CannonFodder]

@persiangel  If you provide a screenshot of the charges/credits/balance in your account, but obscuring your personal details, I'm sure we can decipher the issue.