Getting the "cannot verify your credit card info" warning.

[finman33]

I'm getting the "cannot verify your credit card info" warning for some reason. Why won't PM take my money?

Edit: exact message

"Unable to Process Transaction 
Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged."

[angeliquem]

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@finman33 wrote:

I'm getting the "cannot verify your credit card info" warning for some reason. Why won't PM take my money?

Edit: exact message

"Unable to Process Transaction 
Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged."

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Hi,

Just curious, was your credit card charged? Did you try using a different credit card?

[angeliquem]

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@finman33 wrote:

I'm getting the "cannot verify your credit card info" warning for some reason. Why won't PM take my money?

Edit: exact message

"Unable to Process Transaction 
Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged."

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By chance,

Are you using this credit card with any other Public Mobile Account? I found that I could only use it with two accounts and it gives me that same error afterwards.

[finman33]

It worked yesterday to buy food.

[finman33]

Visa, and I used it yesterday to buy food.

Are you saying I'm supposed to format the postal code as: L#L#L (letter/number) rather than L#L#L# and leave out the apartment number entirely?

[Jarvar]

@finman33

What kind of credit card is it?

Just for your information, I had a similar issue when I was trying to use a Tangerine Mastercard.  It wouldn't work when singing up and it would not add when I used the self serve later with the same message you received. I checked the address, made sure both Public Mobile and Tangerine matched, but it still would not work.

However, I was recently sent a new card because the old one expired and I was able to add that one without a problem.

Here is a thread on it, some others had the same error.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Tangerine-Mastercard-Autopay/...

[RobertQc]

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@finman33Are you sure the credit card is in good standing? I have had my credit card declined only to find out after calling the issuers company had put a "lock" on my account due to possible fraudulent activity days before this. They did not inform me till I called in. What a PAIN IN THE A!

[Dunkgirl]

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@finman33 wrote:

I'm getting the "cannot verify your credit card info" warning for some reason. Why won't PM take my money?

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What kind of card? Is it canadian? Is it actually a debit or is it real credit credit card? PM does not accept all types. You also have to make 100% sure the information is correct, there is also tricks like leaving out the last digit of the postal code, no space in postal code and removing your apartment address.

[mimmo]

Fast solution recharge.com and buy a voucher and use that.

Cc common issues,:

Make sure selfserve and billing address are exactly the same

Leave out apartment number or unit number

Leave last digit of postal code out