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Getting full annual payments for years 2018,2019, and 2020??

AKOTTAWA
Good Citizen / Bon Citoyen

The site only lets me go back 6 months.

 

Is it possible to get my statements of all payments made for 2018,2019 and 2020?

 

Thank you

 

AK

4 REPLIES 4

I only hope you will be successful getting annual statements since 2018 if PM keeps their records straight and in order. And I bet it will take some time to receive it...

Can you use your credit card statements as 'proof of purchase'?

Triguy
Mayor / Maire

Here’s when and how to contact our Customer Support Agents:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

softech
Oracle
Oracle

@AKOTTAWA   if you need proper statement, you will have to open a ticket with PM and request them to send it to you.  They will provide PDF statement and will probably take around 3 - 4 weeks.

 

Here is some more information provided by @AE_Collector 

 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Ac...

Anonymous
Not applicable

@AKOTTAWA 

you will need to request invoice from Customer Support Agent by  ,and Explain your issue to they can solve your issue, they are nice Service Team they will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

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