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Mayor / Maire

Re: Funds not showing updated balance?

@mobileguy 


@mobileguy wrote:

@RossN , I only have one account.  The payment must have gone through because when I tried a second time, I got a message saying that I already have enough funds in my account to cover the renewal.


@mobileguy  yea I understand but for piece of mind I would check my cc

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Model Citizen / Citoyen Modèle

Re: Funds not showing updated balance?

@z10user4 , my renewal date still shows July 2nd.  I pay with my CC.

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Model Citizen / Citoyen Modèle

Re: Funds not showing updated balance?

@hairbag1 , That's what I usually do and that’s what I did this time too.  Just that my funds did not get updated so I'm not sure if the payment did make it or not.  

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Mayor / Maire

Re: Funds not showing updated balance?


@mobileguy wrote:

@hairbag1 , That's what I usually do and that’s what I did this time too.  Just that mu funds did not get updated so I'm not sure if the payment did make it or not.  


Log out and then log back in...see if the amount in Available Funds has been updated.

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Model Citizen / Citoyen Modèle

Re: Funds not showing updated balance?

@hairbag1 , yes, tried that multiple times and no change.  Funds still show 4 dollars.

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Mayor / Maire

Re: Funds not showing updated balance?

 @mobileguy 

Maybe try a different browser or incognito/private mode and have a look again.

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Model Citizen / Citoyen Modèle

Re: Funds not showing updated balance?

Thanks everyone for your help so far.  Just called *611 and it says I have a balance of 4 dollars.  I'll check my CC tomorrow and see if a payment went through.  If it did, then I guess I'll need to call up a Moderator?

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Town Hero / Héro de la Ville

Re: Funds not showing updated balance?

Sounds like a glitch. You can check again tomorrow.

 

If you paid and the balance doesn't show it, you can contact moderators. Click on the green question mark at bottom right to get started. Enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

 

 

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Mayor / Maire

Re: Funds not showing updated balance?


@mobileguy wrote:

Thanks everyone for your help so far.  Just called *611 and it says I have a balance of 4 dollars.  I'll check my CC tomorrow and see if a payment went through.  If it did, then I guess I'll need to call up a Moderator?


You can call the number on the back of the card and use whatever automated system they have. Or log in to the account. There ought to be at least a pending transaction shown.

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Oracle

Re: Funds not showing updated balance?

@mobileguy I don't see it mentioned but what does yourselfserve  transaction history show?

 

Iirc if your cc is on file you should also be able to add funds via 611.