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Funds in account but account suspended.

tehowennathe
Model Citizen / Citoyen Modèle
My plan is $28 a month and payment is due today. It says available funds is $28 yet my account is suspended. If I have enough funds in account why hasn't it been paid? I need an answer right away as this acts as a personal/work number.
4 REPLIES 4

CS_Agent
Customer Support Agent

@tehowennathe

 

Thank you for reaching out to us! Please check your mailbox, I just sent you a private message.

 

Cheers 🙂

srlawren
Retired Oracle / Oracle Retraité

@domenicocortez wrote:

You must add tax by yourself...


@domenicocortez no.  It's added automatically on the top-up payment.  This is not the correct answer.

 

@tehowennathe please use this link to send a private message to the moderator team for assistance.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

tehowennathe
Model Citizen / Citoyen Modèle
Even if on autopay? It says available funds $28 and amount due $0.00

domenicocortez
Town Hero / Héro de la Ville

You must add tax by yourself...

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