Frustrated - wife locked out of her account

[hc911]

Hi my wife's account is locked out who do I contact? I can't even log in to update a payment method. Why would you lock an account if there was a problem with a payment method?

[Luddite]

@hc911 Click this: message to moderators to send a private message to the moderator team with your wife's phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET). Response is generally within few hours, but may take 24.

@hc911 That link didn't work for me.

@PJC Not sure you can change/edit credit card by calling 611.

[PJC]

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@hc911 wrote:

Hi my wife's account is locked out who do I contact? I can't even log in to update a payment method. Why would you lock an account if there was a problem with a payment method?

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You can also make payments by dialing 611, if it is urgent.

[brent_liza]

@hc911 

if you need assistance please reach out to a moderator https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Did you try clicking on the reset password link under the log in credentials? 

Hope you get this resolved quickly.