Forget

[Syeda]

Hi I need help to login my account I forgot USER and PASSWORD Phone # is
*** *** **** & pin **** I have 2 accounts I only need help for this new açcount #
********** pin ****
Thanks.

[srlawren]

Hi @Wayne1,

I think you accidentally typed your message into the "messge tags" box.  But if I'm reading it right, you need help getting into your self-serve account.  Click here to send a private message to the moderator team to ask for help.  Include your phone number and a description of the problem.

[Syeda]

Yah i called this morning they said they can't help because this is new account and I 'll try to Edie my account

[Shazia_K]

Hello  @Syeda,

Please do not post your private information, this is a public forum.

The number that you have provided is not a Public Mobile phone number but a Koodo phone number, are you sure about your cell phone provider?

Thanks,

Shazia. 

[Syeda]

Hi I need help to login my account I forgot USER and PASSWORD Phone # is

Thanks. This number is from public mobile since February 29 but unfortunately I can't login to make a payment area code is 437 not 438 I just want to make a payment

[Shazia_K]

Hey @Syeda, 

I have sent you a private message, please look on the main page of the community, on the right side you should see a little envelope that should be your community inbox.

Thanks,

Shazia. 

[Syeda]

Hi where should I view your private mgs. Pls let me know

[Shazia_K]

Hello @Syeda,

Can you please view my private message? I will be glad to assist you with this. 

In the future, please refrain from posting your private information such as (account number,pin,email etc) 

Thanks,

Shazia.