cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
KoopaTroopa
Great Neighbour / Super Voisin

First month free - why was I charged?

I signed up for a promo that said my first month would be free. Now I looked at my credit card bill and it appears I was charged my full monthly price. How do I get in touch with someone to refund me my first month of charges?


Accepted Solutions
RossN
Mayor / Maire

Re: First month free - why was I charged?


@KoopaTroopa wrote:

I signed up for a promo that said my first month would be free. Now I looked at my credit card bill and it appears I was charged my full monthly price. How do I get in touch with someone to refund me my first month of charges?


@KoopaTroopa hi there is no first month free promo it was second month free

View solution in original post


All Replies
RossN
Mayor / Maire

Re: First month free - why was I charged?


@KoopaTroopa wrote:

I signed up for a promo that said my first month would be free. Now I looked at my credit card bill and it appears I was charged my full monthly price. How do I get in touch with someone to refund me my first month of charges?


@KoopaTroopa hi there is no first month free promo it was second month free

View solution in original post

Re: First month free - why was I charged?


@KoopaTroopa wrote:

I signed up for a promo that said my first month would be free. Now I looked at my credit card bill and it appears I was charged my full monthly price. How do I get in touch with someone to refund me my first month of charges?


Sorry, but the first 30 days is never free. For any promotion that advertises a free "month" (actually 30 days), you need to pay for the first 30 days.

KoopaTroopa
Great Neighbour / Super Voisin

Re: First month free - why was I charged?

Thanks for the reply. I guess I need to wait and see how the bill looks next month?

HALIMACS
Mayor / Maire

Re: First month free - why was I charged?

Yes, @KoopaTroopa 

 

The promotion states that a credit amount equal to the first month's charges will be applied within 30 days.  You'll see it show in Available Balance within a few days before your 1st renewal date.

 

It will cover payment for the 2nd month of service.

villellamcmeans
Deputy Mayor / Adjoint au Maire

Re: First month free - why was I charged?

@KoopaTroopa :Yeah you'll get a credit on your self serve account which will make it so you're not charged second month. You should also mark this thread as solved too by clicking the accepted solution button above one of the replies above.

Need Help? Let's chat.