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tsparkle21
Model Citizen / Citoyen Modèle

First billing and amount owing

Hi

 

I bought a SIM card from a retail source and although they activated it, they only charged me for the SIM.  I had them set it for auto-pay, but online it has an owing amount. When do I get charged for the actual plan? Does Public Mobile automatically charge this to my credit card on file or do I have to make a manual transaction?

Triguy
Mayor / Maire

Re: First billing and amount owing

If you have autopay setup there should a charge for your first month as PM is a prepaid provider.

iliketotalk
Mayor / Maire

Re: First billing and amount owing

@tsparkle21 hi you must have been charged or you wouldnt have service the amount owing you see is for your next billing cycle

GinYVR
Mayor / Maire

Re: First billing and amount owing

@tsparkle21The retail store should had charged you for the SIM card, if they set you up for autopay then Public Mobile would had charged you for service for the next 30 days, assuming you have service now.

tsparkle21
Model Citizen / Citoyen Modèle

Re: First billing and amount owing

Hi

 

I remember the agent saying that they’ll only charge me for the SIM...does that mean that the plan charge will be made by Public Mobile?

 

I checked my bill and it says

Public Mobile BYOD $0

Public Mobile Plan $0

Public Mobile Prepaid Activation 30 days $0

Public Mobile Tri-SIM card $10

1vk
Good Citizen / Bon Citoyen

Re: First billing and amount owing

Give it a few days. It happened to me too. Don't worry and welcome to PM.

tsparkle21
Model Citizen / Citoyen Modèle

Re: First billing and amount owing

Thank you!

stonechucker
Mayor / Maire

Re: First billing and amount owing


@1vk wrote:

Give it a few days. It happened to me too. Don't worry and welcome to PM.


Can you access self-serve (My Account) and possibly post a screenshot of your payment history and overview pages?

 

Please block out personal information.

1vk
Good Citizen / Bon Citoyen

Re: First billing and amount owing

It show on your credit card charges. Amount charged for sim show in the same day, but amount for service will show a few days later.

tsparkle21
Model Citizen / Citoyen Modèle

Re: First billing and amount owing

Hi

 

It says

Available Funds $2.00

Payment for Next Cycle $15.00

Amount Owing $13.00

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