I bought a SIM card from a retail source and although they activated it, they only charged me for the SIM. I had them set it for auto-pay, but online it has an owing amount. When do I get charged for the actual plan? Does Public Mobile automatically charge this to my credit card on file or do I have to make a manual transaction?
@tsparkle21 hi you must have been charged or you wouldnt have service the amount owing you see is for your next billing cycle
@tsparkle21The retail store should had charged you for the SIM card, if they set you up for autopay then Public Mobile would had charged you for service for the next 30 days, assuming you have service now.
I remember the agent saying that they’ll only charge me for the SIM...does that mean that the plan charge will be made by Public Mobile?
I checked my bill and it says
Public Mobile BYOD $0
Public Mobile Plan $0
Public Mobile Prepaid Activation 30 days $0
Public Mobile Tri-SIM card $10
Give it a few days. It happened to me too. Don't worry and welcome to PM.
Can you access self-serve (My Account) and possibly post a screenshot of your payment history and overview pages?
Please block out personal information.
It show on your credit card charges. Amount charged for sim show in the same day, but amount for service will show a few days later.