@Wolfiee Here's an article on switching plans. https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan. Its better to choose the change at next renewal option. Here's where and how to do it.
@Wolfiee if you do decide to upgrade right away because you don't have anymore data. make sure to manually add "available funds" amount equal to the plan you want to change first before clicking "change plan immediately" otherwise you could run into issues
@Wolfiee wrote:Hey there,
Will I be penalized for switching plans / have to pay a fee to upgrade it?
@Wolfiee No you will not.
I think it’s worth upgrading the plan rather then purchasing add-ons for me unless there will be incurred fees from doing so.
If you ran out of data you can upgrade to a plan with more data via selfserve or you can also renew early by submitting a ticket to PM and asking them to do it for you
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
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