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jamalabuawad
Great Neighbour / Super Voisin

I was charged 27.12 $ extra when I changed my plan , need refund!!

8 REPLIES 8

I've moved messages relevant to this discussion into this message thread.

cavemantoronto
Mayor / Maire

@jamalabuawad wrote:

I was charged 27.12 $ extra when I changed my plan , need refund!!


You can ask moderator_team for exception but policy is no money back. Was there warning in plan change page?   It asks if you are sure and says that you lose old plan payment. It says this in get help page too.

chukdefatey
Deputy Mayor / Adjoint au Maire

@jamalabuawad wrote:

I was charged 27.12 $ extra when I changed my plan , need refund!!


Like other have said you chose an immediate plan change which means you have to pay for the Plan you chose.  It is very clear change now or change at next Renewal, you chose change now which is why you were charged

srlawren
Retired Oracle / Oracle Retraité

@jamalabuawad wrote:

I was charged 27.12 $ when changes plan , what's going on


@jamalabuawad what were you expecting to have been charged?  Were you expecting a pro-rated refund on any remaining portion of your now-previous cycle?  If so, your expectations were misaligned with how things work here.


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hairbag1
Mayor / Maire

@jamalabuawad wrote:

I was charged 27.12 $ extra when I changed my plan , need refund!!


When you changed plans, your were presented with option to Change Now or Change at Renewal. You selected change now so you were charged for the new plan immediately.

No refunds when customer errs.

geopublic
Mayor / Maire

@jamalabuawad wrote:

I was charged 27.12 $ extra when I changed my plan , need refund!!


@jamalabuawad  If you selected an immediate plan change then you are not entitled to a refund. When setting up a plan change best to select the change plan on next renewal option.

Anonymous
Not applicable

@jamalabuawad wrote:

I was charged 27.12 $ when changes plan , what's going on


That's $24 and 13% tax. Maybe you had a balance of a $1 for the $25 plan.

jamalabuawad
Great Neighbour / Super Voisin

I was charged 27.12 $ when changes plan , what's going on

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