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Town Hero / Héro de la Ville

Re: Extended Absence

Great Neighbour / Super Voisin

Re: Extended Absence

Thank you very much, what I will do then is make sure there is $50 before the 90 days runs out, so I don’t loose the promotional plan that I am super happy with.

 

cheers

colin

Mayor / Maire

Re: Extended Absence


@Colin50 wrote:

Thank you very much, what I will do then is make sure there is $50 before the 90 days runs out, so I don’t loose the promotional plan that I am super happy with.

 

cheers

colin


Right.

But watch that Available Funds balance if it's enough to cover your plan. And turn off autopay if you're using that.

Town Hero / Héro de la Ville

Re: Extended Absence


@Colin50 wrote:

Thank you very much, what I will do then is make sure there is $50 before the 90 days runs out, so I don’t loose the promotional plan that I am super happy with.

 

cheers

colin


If you are leaving for 6 months and want to save $, if you have enough funds in you account, have your account suspended, either manually using the Lost/Stolen Phone feature in self-serve or by requesting a moderator to do it. If you do not have enough funds to cover yoru existing plan, simply turn off AutoPay and your account will automatically be suspended. Then you have 90 days to top up and reactivate your account, by reactivating it via self-serve.

 

Once your account is reactivated, leave it expire again at the end of the period (at this point at least 150 days will have passed; 30 days for your plan, 90 days for the suspended status, plus 30 days for the reactivated period, then the account will be suspended again). And again at this point you will have another 90 days to reactivate it, but you will have been back long before that and have plenty of time. And all it will cost you is $50.

 

That said, Are you on the 90 day plan or 30 day plan? If the 90 day, this changes the math and timing but the principle is the same. Then you will need to have $150 in your account when you reactivate, unless you switch to 30 day before your account is suspended. 

 

HTH.

Good Citizen / Bon Citoyen

Re: Extended Absence

Is it 90 days from the last payment or from the last day of active period. E.g. if I make payment on Oct 15th so my last  active day would be Nov 13th (30 days). Do I need to calculate 90 days from Oct 15th or Nov 13th to keep my account active.

GR
Mayor / Maire

Re: Extended Absence

@sandhuhk  I believe it's 90 days of inactivity so starting Nov 13.  Don't wait until the 90th day to make it back active 

Mayor / Maire

Re: Extended Absence


@sandhuhk wrote:

Is it 90 days from the last payment or from the last day of active period. E.g. if I make payment on Oct 15th so my last  active day would be Nov 13th (30 days). Do I need to calculate 90 days from Oct 15th or Nov 13th to keep my account active.


It's 120 days from last payment and 90 days from suspension, ie: when the account received no payment for that cycle.

Town Hero / Héro de la Ville

Re: Extended Absence


@sandhuhk wrote:

Is it 90 days from the last payment or from the last day of active period. E.g. if I make payment on Oct 15th so my last  active day would be Nov 13th (30 days). Do I need to calculate 90 days from Oct 15th or Nov 13th to keep my account active.


It is ALWAYS 90 days from when the account is suspended, whether done automatically by the system, e.g. due to insufficient funds at time of renewal, or done manually.

 

You can actually see the exact date the system will make your account inactive on the Overview (main) page of your self-serve account.

 

Always make sure you renew the account NO LATER than the date BEFORE the expiry date. Take note of any system maintenance window that could prevent you from logging into your account to perform this in time.