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Even after i have done payments my account is still been suspended ??

VikramG
Great Neighbour / Super Voisin

Hi , my account has been deactivated as i had chosen future plan change option of 50$ , today it showed payment due - i have done the payments but my service is not still activated, i have important calls and work to do kindly do the need full ASAP 

2 REPLIES 2

shskr
Model Citizen / Citoyen Modèle

You will need to send a private message to the moderators to fix this.  Click this Moderator_Team link to send message

geopublic
Mayor / Maire

@VikramG wrote:

Hi , my account has been deactivated as i had chosen future plan change option of 50$ , today it showed payment due - i have done the payments but my service is not still activated, i have important calls and work to do kindly do the need full ASAP 


@VikramG  you need to send a request to the Moderator_Team and ask them to resolve the issue.

 

In the meantime try the Lost/Stolen trick to see if it fixes your issue:

1. Login to your self-serve account.
2. Report your phone lost/stolen 
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone 

 

Hope this helps.

 

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