@Samanbazargani wrote:
Hello,
I tried multiple time to make a payment with my credit card and I always get this error (Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.)
I double checked my information online and also with bank and they told me everything works fine.
I think there should be a problem with your website.
Best.
So....you are trying to enter your credit card information onto your account for a one time payment or register the card on the account, make a payment and sign up for Auto pay? Slightly different ways of doing this...but the error you are getting is from how you are attempting to do this. First you have to give the site time to reset. Did not attempt again until one hour passes. Do not do this too many times in one day...no more than 4max. Otherwise it can trigger a fraudulent activity lock. Before doing anything account related you must clear your browser and use secret mode before you log into your account. Have with you a copy of your statement with the billing details. You must copy this exactly so it is preferable to use a card that only has your first name and surname on it. And not Mr. Mrs. M's......etc Enter using the letters either ALL CAPS or a mix. Whatever is on your statement. Do not enter the apt/unit number leave it blank. Do not put a space in the postal code box. X5X5X5 Review all the information before submitting. Couple of questions....Do you have a card already on the account but you are using a different one for payment? Do you not have card and want to add this one? How you enter it (the way) can make a difference. Credit card or visa/debit?
