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Great Neighbour / Super Voisin

Early renewal

If I upgrade from $35 to $40 in half way of the period, may I get the money back of the rest time of the month?

 

 

Edit: created new topic as post was in a different thread, changed title from community rewards.

Oracle

Re: Community Reward

No you do not get any money back. Simply future date the renewal to happen on your next renewsl

Model Citizen / Citoyen Modèle

Re: Community Reward

Exactly as the previous poster said, future date the change. I did this recently and it worked well. With prepaid, there's no prorating of a bill if you make a change midway through service.

Great Citizen / Super Citoyen

Re: Early renewal

If you chose to change plans immediatly then you lose any funds/data, ect from your old plan. To not lose anything you would need to choose to auto change your plan on your renewal date.

Town Hero / Héro de la Ville

Re: Early renewal

But you will @BL2019 keep your discounts ...if you have some...

Oracle

Re: Early renewal


@Lieux wrote:

But you will @BL2019 keep your rewards ...if you have some...


This is incorrect.  Rewards are generally issues on routine renewals, but never for early renewals.  Think about it, the rewards are time based.   For each renewal period be it 30 or 90 days, rewards are issued for each of the eligible categories.  If a customer were to decide to renew twice within their normal renewal period, how does it make seems that they are rewarded twice?  Don't misinterpret reward with discount.  

Town Hero / Héro de la Ville

Re: Early renewal

Thank you for your correction @will13am...that's my english which are not perfect...Smiley Frustrated I correct my message now!!!!

Oracle

Re: Early renewal

@will13am  I believe rewards should be applied on early renewals based on this statement:

 

  • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/General-Reward-Rules/ta-p/164

Town Hero / Héro de la Ville

Re: Early renewal

I find this @will13am ...BF213E5D-DED2-4690-A0B9-EE9267C1BB97.png

So the word which is employed is rewards...???? 

Oracle

Re: Early renewal


@mimmo wrote:

@will13am  I believe rewards should be applied on early renewals based on this statement:

 

  • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/General-Reward-Rules/ta-p/164

 

I believe this is intended to cover future dated plan changes.  No matter how your slice it, if your are on a 30 day plan, you get $1 for each referral every 30 days.  If you renew twice in a 30 day interval, how does it make sense to collect $2 for each referral on that particular 30 days.  If this is how it works, I want to renew twice each and every interval.  I will get a lot of heavily subsidized data.