05-08-2019 02:43 PM - edited 01-05-2022 07:26 AM
Who can i send this message to?
I have switched my SIM back to Bell mobility in less than a month of your service, due to your services constant dropping of calls. As well as your lack of support in this matter. I can now not get back into my account to make sure my credit card number is removed from the account. Do not charge my automatic payment again.
05-08-2019 03:48 PM
@hairbag1 wrote:You can send a message to the moderators and they'll give you instruction on how to remove cc info....Click this to message them
Please allow up to 48 hours for them to respond....usually a lot less.
Good luck.
When a phone number is ported out from Public Mobile, the service is automatically cancelled and the self-serve account is closed. There aren't any instructions that moderators can provide to disable Autopay or remove saved credit cards on the account. As @Anonymous was saying, at this point, the moderator would have to perform these actions.
05-08-2019 03:37 PM
@endaccount wrote:Who can i send this message to?
I have switched my SIM back to Bell mobility in less than a month of your service, due to your services constant dropping of calls. As well as your lack of support in this matter. I can now not get back into my account to make sure my credit card number is removed from the account. Do not charge my automatic payment again.
The only thing you can do is to send a private message as already mentioned.
iirc all pre-paid providers will close and deactivate accounts when ported out.
Only the moderators can make sure things are turned off. Theoretically it should all be off automatically but it has been seen where people have left and their card still gets charged.
Of course you really should have done that beforehand, taking responsibility for your own credit card exposure but here you are.
05-08-2019 03:20 PM
@endaccount wrote:Who can i send this message to?
I have switched my SIM back to Bell mobility in less than a month of your service, due to your services constant dropping of calls. As well as your lack of support in this matter. I can now not get back into my account to make sure my credit card number is removed from the account. Do not charge my automatic payment again.
I don't know and understand why you can't log in your self service account. But if you have any concern you can contact moderator team:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-08-2019 02:50 PM
You can send a message to the moderators and they'll give you instruction on how to remove cc info....Click this to message them
Please allow up to 48 hours for them to respond....usually a lot less.
Good luck.