08-10-2021 07:11 AM - edited 01-06-2022 03:08 AM
Hi
I paid my monthly subscription twice in error and I need it to be reversed.
Thanks.
Solved! Go to Solution.
08-10-2021 12:55 PM
sign in to Self-Serve, to review your account, if you found at Available Funds: $ !! has the amount left,
leave it for next bill cycle the will take it from there automatically,
Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,
and the are nice service Team the will help you 100%.
you Have To Submit a Ticket To Customer Support Agent by CS_Agent,
Here’s how to contact Customer Support Agent by CS_Agent,
Good Luck
08-10-2021 09:41 AM
Just leave it to pay for next month refunds take three or four weeks most of the time.
08-10-2021 07:23 AM
@Idowu wrote:Hi
I paid my monthly subscription twice in error and I need it to be reversed.
Thanks.
Are you looking at your credit card charges?
If so, are these perhaps two 'pending' charges on your card...maybe one will drop away after they are authorized?
If these are both authorized charges, then the easier path is to leave the extra funds in your Available Funds and that amount will be used up first to pay your next renewal.
You can ask for a refund but it may take just as long as your next renewal.
08-10-2021 07:15 AM - edited 08-10-2021 07:17 AM
You would be better off to leave the credit to be used for your next payment.
If you want to reverse the payment then contact a customer support agent.
Here’s when and how to contact our Customer Support Agents: