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jp2
Town Hero / Héro de la Ville

Re: Double charged - Moderator Needed

@gmcnally you received a notification for this thread because you are subscribed to it.

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Great Neighbour / Super Voisin

Re: Double charged - Moderator Needed

Oops that link does not work anymore try this one:

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Great Citizen / Super Citoyen

Re: Double charged - Moderator Needed

I have 2 accounts with PM each account with different E mail and different credit card, how come they charge me for both accounts from 1 credit card?

 

I am not happy ):

Mayor / Maire

Re: Double charged - Moderator Needed


@hamaida wrote:

I have 2 accounts with PM each account with different E mail and different credit card, how come they charge me for both accounts from 1 credit card?

 

I am not happy ):


@hamaida I'm not saying you've done anything wrong here per se, but typically when situations like this have some up in the past, after further digging, it turned out the person had accidentally set up the same credit card on both accounts.  Can you please sign into both accounts and double-check that they are in fact different credit cards on file?  

 

The thing is, because every phone line is a completely separate account to PM, it's as if your two lines are complete separate customers, so there is no really reason they would have associated the two to the same credit card by accident and charged both to one as you have stated.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Great Citizen / Super Citoyen

Re: Double charged - Moderator Needed

@srlawrenBoth accounts with different credit card number! its PM mistake that they charged me from 1 credit card for both accounts!!
How I dont know?!
plus they did not reply to my private message why that happened!!

I know thats they are different credit cars!! plus I just double-check as you asked me and I am confirmed that they are different credit cards

Mayor / Maire

Re: Double charged - Moderator Needed

@hamaida fair enough.  How long ago did you send the private message?  I know they were VERY backlogged through most of the week due to system issues last weekend causing havoc for several customers.  Hopefully they will respond soon.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Mayor / Maire

Re: Double charged - Moderator Needed

@hamaida have you heard back yet?  I sure hope so!


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Great Citizen / Super Citoyen

Re: Double charged - Moderator Needed

@srlawrenYes the conacted me today and they asked me for pin number for both accounts to check why they used 1 credit card. I am waiting there reply.

 

Thx