Double billed!

[Jmckimmie007]

So I went to renew my plan, clicked on the load button as usual, only it failed the first time and told me that I need to retry.... so I did, well now public has taken $38 and then another $40!!!! How do I get the second payment back!!??

[cavemantoronto]

Looks like extra $40 got added to your balance.  You could just leave it in your Public Mobile account until next month.

[Jmckimmie007]

[will13am]

@Jmckimmie007, can you post the payment history from your self serve account.  Blank out any of the personal information.  Not that I don't believe you but the information from the self serve account is more informative to the concern that you have.  The community can better help you interpret what has happened. 

[hairbag1]

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@Jmckimmie007 wrote:

So I went to renew my plan, clicked on the load button as usual, only it failed the first time and told me that I need to retry.... so I did, well now public has taken $38 and then another $40!!!! How do I get the second payment back!!??

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You'll have to contact a moderator and they'll give you guidance. You can send a private message to the Moderators by clicking here

[Jmckimmie007]

[Murco]

You need to contact a moderator. Click here to send them a private message."