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Good Citizen / Bon Citoyen

Double billed!

So I went to renew my plan, clicked on the load button as usual, only it failed the first time and told me that I need to retry.... so I did, well now public has taken $38 and then another $40!!!! How do I get the second payment back!!??

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Model Citizen / Citoyen Modèle

Re: Double billed!

You need to contact a moderator. Click here to send them a private message.

Good Citizen / Bon Citoyen

Re: Double billed!

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Mayor / Maire

Re: Double billed!


@Jmckimmie007 wrote:

So I went to renew my plan, clicked on the load button as usual, only it failed the first time and told me that I need to retry.... so I did, well now public has taken $38 and then another $40!!!! How do I get the second payment back!!??


You'll have to contact a moderator and they'll give you guidance. You can send a private message to the Moderators by clicking here

Oracle

Re: Double billed!

@Jmckimmie007, can you post the payment history from your self serve account.  Blank out any of the personal information.  Not that I don't believe you but the information from the self serve account is more informative to the concern that you have.  The community can better help you interpret what has happened. 

Good Citizen / Bon Citoyen

Re: Double billed!

28CAB4E7-9CA4-4193-80E0-7D5C53E4E975.jpeg

 

Mayor / Maire

Re: Double billed!

Looks like extra $40 got added to your balance.  You could just leave it in your Public Mobile account until next month.