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Good Citizen / Bon Citoyen

Re: Double Payment / Auto Renewal

Wow all these billing issues has me getting nervous on what to expect on my first auto-renewal.  If this is what to expect, hardly worth the slightly lesser cost in comparison to the more mainstream providers.

Town Hero / Héro de la Ville

Re: Double Payment / Auto Renewal

@jaymuenchI find if you have a balance in your account that is enough to cover your monthly prepaid, then it is usually okay. So it depends on your personality and financial situation whether you can put some money in the account ahead of time. Some people put money in on

a fixed day in the month.

 

Most of the problem stems from autopay failure and people panicks when they log into the selfserve during renewal day and see working like Plan Expired etc. The solution to Plan Expired as long as you have service, you should ignore it and wait till the process is over.

Good Citizen / Bon Citoyen

Re: Double Payment / Auto Renewal

Thanks, I'll leave the autopay to do its thing and hope for no troubles.