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Good Citizen / Bon Citoyen

Double Charges

I switched my credit card payment from AMex to Mastercard and now I'm getting charged by both cards. I called Amex and they said I have to talk to Public Mobile. Who do I contact for this? 

Deputy Mayor / Adjoint au Maire

Re: Double Charges

Simon.JPG

 

Mayor / Maire

Re: Double Charges


@hellsbells05 wrote:

I switched my credit card payment from AMex to Mastercard and now I'm getting charged by both cards. I called Amex and they said I have to talk to Public Mobile. Who do I contact for this? 


How long before renewal did you change the card?

Good Citizen / Bon Citoyen

Re: Double Charges

Over a month now. I'm paying for my whole family of 5 now so everyone's payment is due on different days. This month I was charged 7 times on my credit card. 

Mayor / Maire

Re: Double Charges


@hellsbells05 wrote:

I switched my credit card payment from AMex to Mastercard and now I'm getting charged by both cards. I called Amex and they said I have to talk to Public Mobile. Who do I contact for this? 


@hellsbells05  Since Public plans are 30 days in duration and not monthly it's possible to get charged twice for a plan within the same month. Are you sure that is not what's happening in you case?