cancel
Showing results for 
Search instead for 
Did you mean: 

Does rewards follow through when upgrading plans?

shelleyli03
Great Neighbour / Super Voisin

My current plan is the $15 plan with $4 rewards, therefore, I'm paying $11/month right now. I want to switch to the $25 plan (extra data), will my rewards follow through? Does this mean that I will pay $21/month after the plan upgrade? Thanks!

4 REPLIES 4

@Triguy 

Its to my understanding that if you renew or change plans earlier thsn your full 30 day cycle that rewards will not be applied until the following renewal. Have I misunderstood this policy? thx

 

@shelleyli03 

How much data do you typically use or think you would use on a monthly basis?

Triguy
Mayor / Maire

Yes.

  • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.

Anonymous
Not applicable

@shelleyli03 

Yes your Rewards follow through for your account and for any plan earn the Rewards on your account not for the plan.

Anonymous
Not applicable

 @shelleyli03 : Yes...and you're exactly correct.

Need Help? Let's chat.