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Deactivated Phone for payment i already made

kimcmatthew
Great Neighbour / Super Voisin

i am registered on an autopay account, and i started my plan on july 21 2017, today is august 18 2017 and i am on a 90 day autopay plan. My phone was suspended today for no reason, because my date for my next payment was due in 90 days. I paid again but i need a refund for the 126 i paid today to reactivate my account...i basically paid twice for a one time service. Please respond and help me understand this problem 

3 REPLIES 3

Acekiller
Deputy Mayor / Adjoint au Maire

Don't worry, the mods will take care of you.

0x1337
Good Citizen / Bon Citoyen

@kimcmatthew if you aren't able to quickly get a refund from PM directly, you can log on to your credit card site and request a chargeback due to duplicate charge. This in effect will have your credit card company refund you directly.

R47
Great Citizen / Super Citoyen
Contact the mods team with your phone number and email. This is a bug several people have been having.
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