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Corinahefferan
Great Neighbour / Super Voisin

Credit card

My credit card on file is expired.. I need to update it .. can you please help 


Accepted Solutions
softech
Mayor / Maire

Re: Credit card

@Corinahefferan   Login to My Account and then you can updated it yourself via Payment Tab

 

Click Manage My card and then Replace this credit card

 

E-MyAccount-Update_CreditCard.png

Tips:

 

Spoiler




 When filling in the information


a. Avoid autofill
b. If address/name your credit card statement is in ALL CAPS, follow it with All CAP.
c. Do not use the Apt/Unit box. Leave it blank.
If you have a suite #, add it to your street address instead.
When you fill out the street address, following Canada Post address if there is a discrepancy.
You might use the billing address on your second attempt if necessary.
Example: 101-1234 ABCD AVE E , City , PROV , CANADA , X0X0X0
d. Do not use a space in the postal code.
If it fails the first time, you might want to try X0X 0X (drop the last digit due to space)
e. Make sure you use the full name on the card.

View solution in original post


All Replies
softech
Mayor / Maire

Re: Credit card

@Corinahefferan   Login to My Account and then you can updated it yourself via Payment Tab

 

Click Manage My card and then Replace this credit card

 

E-MyAccount-Update_CreditCard.png

Tips:

 

Spoiler




 When filling in the information


a. Avoid autofill
b. If address/name your credit card statement is in ALL CAPS, follow it with All CAP.
c. Do not use the Apt/Unit box. Leave it blank.
If you have a suite #, add it to your street address instead.
When you fill out the street address, following Canada Post address if there is a discrepancy.
You might use the billing address on your second attempt if necessary.
Example: 101-1234 ABCD AVE E , City , PROV , CANADA , X0X0X0
d. Do not use a space in the postal code.
If it fails the first time, you might want to try X0X 0X (drop the last digit due to space)
e. Make sure you use the full name on the card.

View solution in original post

Triguy
Mayor / Maire

Re: Credit card

To update or remove your credit or Visa debit card details, sign in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Manage my card’. Here, you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..

S--S
Mayor / Maire

Re: Credit card

@Corinahefferan 

you can Remove your credit card and Logout and

Spoiler

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

 

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

 

and log in and re entered your credit details,

 

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

 

How To Update or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

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