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Great Neighbour / Super Voisin

Credit card over payment

This is my 5th time in emailing you and twice you said you will look into my problem and it is still not resolved, you have charged our credit card 5 times for a one month payment, if i do not hear back i will put a stop payment on our credit card by May/28th and cancel my subsciption, this is crazy and i should never have signed up for Public Mobile, the credit card is under ........................................., please resolve this problem asap, my cell# xxx-xxx-xxxx, Wendy 

 

Edited by SD08 to remove personal info.  This is a public forum.

Great Citizen / Super Citoyen

Re: Credit card over payment

This is a public forum. Do not post personal information here. You will need to message a moderator. 

 

If you would prefer call-centre or in-person support, I’d recommend switching to Koodo or Telus. 

Mayor / Maire

Re: Credit card over payment

@Wendy2 for your problem with payments you need to reach the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .Explain ..again what happened.Smiley Frustrated

Model Citizen / Citoyen Modèle

Re: Credit card over payment

It is recommended that you should remove any personal information from your post. You can contact a moderator by private message.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Model Citizen / Citoyen Modèle

Re: Credit card over payment

 
Model Citizen / Citoyen Modèle

Re: Credit card over payment

Hi

Is the money still on the account? In that case you can just use it up over next 4 months.

But you should talk to moderator about it.

Who did you talk to before? 

Moderators usually don't contract you over the email, you do it through private chat (the links above) and they will send you the verification link. Make sure you provider the email for self serve account or the account number.

Also if you press 3 dots above your original post you will be able to edit it and remove personal information.

Model Citizen / Citoyen Modèle

Re: Credit card over payment

Please edit your post and remove personal information,surely you don't want to be ripped off top right hand corner of your post you can edit where the three dots are, you are on a public forum as others have said you need to private message a moderater

Highlighted
Great Neighbour / Super Voisin

Re: Credit card over payment

Andreea had emailed me

Great Citizen / Super Citoyen

Re: Credit card over payment

You’ll need to respond via private message. This is a forum where most of us are customers who cannot look into your account info. 

Re: Credit card over payment

I"ve moved this message thread over to the "Paying for your service" category.