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Great Neighbour / Super Voisin

Credit card issue

I tried to register my new credit card to make a payment but it wouldn’t go through. Contacted the bank and they said it’s the merchant canceled the payment.  Please let me know how to fix it. Thank you 

Great Neighbour / Super Voisin

Re: Credit card issue

Hey Stacy , Good to see you decide to register your card for autopay! 

When entering the card , make sure you have the correct information. The Cardholders Name, address and make sure the CCV and expiration date match up. 

If you’re having a hard time adding your card still, try changing the address up a bit and maybe using capital letters where they may auto correct on a smartphone( or vise versa).  

If this still doesn’t work ; try messaging one of the admins OR you could always do it the old school way with vouchers! 

Hope I helped!

Oracle

Re: Credit card issue

@Stacy601, credit card registration on the self serve sometimes can be a bit finicky.  Try clearing browser cache, using incognito mode.  These are some of the strategies other customers have used to overcome the problem.  In the mean time if your service is down due to this problem, you can buy a voucher online to get the service up and running while you sort out the credit card issue. 

 

https://www.recharge.com/en/canada/public-mobile-top-up

Great Citizen / Super Citoyen

Re: Credit card issue

@Stacy601Check your credit card information carefully, its happend with me.

 

Good luck

Town Hero / Héro de la Ville

Re: Credit card issue

@Stacy601

Another thing that might cause issue is the billing address.  Leave the apartment number section blank.  Make sure that the billing address matches exactly your credit card billing information.  

Great Neighbour / Super Voisin

Re: Credit card issue

I have also encountered the same problem. I have done everything possible, but it won’t work. So I have messaged the moderator for a solution, until then, the best option is to buy a voucher from the nearest Walmart store.

Great Citizen / Super Citoyen

Re: Credit card issue

does ur card work everywhere else, if so then maybe the merchant has bad history with u and doesnt want your business i dunno what else it could be, given the information u provided on the form was matching ur card

Mayor / Maire

Re: Credit card issue

@slash407the portal is buggy and this is a common enough occurance.  nothing to do with bad history etc.

 

@BigD108  buying vouchers from recharge.com is an option as well so you do not need to leave home and search for a voucher.

Good Citizen / Bon Citoyen

Re: Credit card issue

Also, don't put a space between the 3rd and 4th character in your postal code.

Great Neighbour / Super Voisin

Re: Credit card issue

I never heard of “recharge.com” I will try that option also. Thanks!!