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Great Neighbour / Super Voisin

Credit card error in autopay

Hi

 

I tried everything. Left the apt number blank in address but still I am not able to add credit  card in my autopay. Please assist 

 

 

Thanks

Mayor / Maire

Re: Credit card error in autopay


@Somojana1 wrote:

Hi

 

I tried everything. Left the apt number blank in address but still I am not able to add credit  card in my autopay. Please assist 

 

 

Thanks


Just wait one hour before trying again, you might be locked out due to too many attempts.  Also try another browser/incognito mode.

 

This should be posted under getting started where more users would be able to help.

Mayor / Maire

Re: Credit card error in autopay


@Somojana1 wrote:

Hi

 

I tried everything. Left the apt number blank in address but still I am not able to add credit  card in my autopay. Please assist 

 

 

Thanks


 @Somojana1 

Is it a Canadian or American issued card using a Canadian or American address?

Use the address as it appears on your credit card bill. Punctuation etc. Possibly even the same name.

The postal code seems to be limited to 6 characters. So if it has the space on the bill then drop the last number. If there appears to be no space on the bill then don't have a space.

You already found not to fill the unit # field.

 

The problem now might be that Public Mobile has locked out your card due to thinking its all these fraudulent attempts to protect you.

 

Edit: ninja'd by dabr. Smiley Happy

Re: Credit card error in autopay


@z10user4 wrote:

 

@computergeek541@mimmo  maybe you might move this up to the main area?

 


thanks

Great Neighbour / Super Voisin

Re: Credit card error in autopay

Hi

Thanks for the reply. It is Canadian card and I think they might have blocked the autopay due to many tries. So what should we do now?

Town Hero / Héro de la Ville

Re: Credit card error in autopay

@Somojana1Is your renewal cycle approaching? If so and since Moderators can be slow (a few days), avoid the autopay rigmarole and go to a store to get a voucher and add some credits to your account.Your autopay credit still counts as long as you have a card on file (working or not). It is annoying but tha'ts why Public Mobile is cheaper.. or think about the other way.. say if you have $15/month plan.. you get $2 off each month.. that is ~10% interest haha.

Mayor / Maire

Re: Credit card error in autopay


@Somojana1 wrote:

Hi

Thanks for the reply. It is Canadian card and I think they might have blocked the autopay due to many tries. So what should we do now?


Try clearing your cookies and cache.  Try incognito/another browser.  Wait one hour between unsuccessful attempts. Otherwise you'll need to contact Moderator_Team via the envelope icon above your post and ask for assistance.

Mayor / Maire

Re: Credit card error in autopay


@Somojana1 wrote:

Hi

Thanks for the reply. It is Canadian card and I think they might have blocked the autopay due to many tries. So what should we do now?


@Somojana1  Ask a moderator to remove the lock and ask them to add your credit card. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: Credit card error in autopay

I rarely see postal codes separated by a space anymore, all systems seem to be taking A1A1A1 format.

 

Apt# - House# (building address, etc...) is what most companies use as they get discounts for formatting the addresses in this format.

Great Neighbour / Super Voisin

Re: Credit card error in autopay

The issue is still there. I PMed the moderator but he says to give him my credit card details which I can't give. Any other way to resolve?