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Great Neighbour / Super Voisin

Credit card declined

I recently replaced my credit card (because of fraudulent charges on Amazon made by unknown parties) and I overlooked that I had Public Mobile on AutoPay on the old card number, which the bank naturally  declined to honour.

   Public Mobile should have automatically emailed me when this happened. Instead, they just deactivated the phone! They should also be sending me by email a monthly statement.

KMG
Deputy Mayor / Adjoint au Maire

Re: Credit card declined

As a prepaid provider, PM does not provide monthly statements.  As far as I know, none of the other prepaid providers do either.

Mayor / Maire

Re: Credit card declined


@blue88 wrote:

   Public Mobile should have automatically emailed me when this happened. Instead, they just deactivated the phone! They should also be sending me by email a monthly statement.


@blue88, as for emailing you when payment was denied - that would be nice.  Unfortunately, it is not part of the PM process handling. Man Sad

Mayor / Maire

Re: Credit card declined

I would say there should be no expectation of these niceties.  You’re using a prepaid service, and at the end of your 30 or 90-day cycle, unless you pay to continue it, there is no demand to pay.

 

AutoPay is there if you choose to make use of it, but how would Public Mobile know you didn’t just decide to cancel your credit card, and not change the number/ expiry info?

 

It is the consumers responsibility on a prepaid service to ensure funds are available, as prepaid services do not bill you.

Mayor / Maire

Re: Credit card declined

@blue88  if you wnat some of those features you might want to migrate to koodo or other 2nd or 1st tier provider.

Model Citizen / Citoyen Modèle

Re: Credit card declined


@blue88 wrote:

I recently replaced my credit card (because of fraudulent charges on Amazon made by unknown parties) and I overlooked that I had Public Mobile on AutoPay on the old card number, which the bank naturally  declined to honour.

   Public Mobile should have automatically emailed me when this happened. Instead, they just deactivated the phone! They should also be sending me by email a monthly statement.


I came fromm Telus prepaid, never got a statement or an email.....occasionally got a phone call trying to sell me a more costly plan. Now there is something to look forward to from a tier 1 carrier!

Oracle

Re: Credit card declined

@blue88, the way prepaid works is that the customer much keep the account active on their own volition.  Public Mobile does not go after a customer for "an unpaid bill" because there is no such thing.  If a payment is not made, the account simply goes into suspension and the carrier assumes the customer wants to suspend the service.  I believe all other prepaid services are identical. 

Great Citizen / Super Citoyen

Re: Credit card declined


@blue88 wrote:

I recently replaced my credit card (because of fraudulent charges on Amazon made by unknown parties) and I overlooked that I had Public Mobile on AutoPay on the old card number, which the bank naturally  declined to honour.

   Public Mobile should have automatically emailed me when this happened. Instead, they just deactivated the phone! They should also be sending me by email a monthly statement.


I am not trying to be a **bleep** or anything, but it is your responsibilty to ensure billing info is correct with all of your payees. Since this is a prepaid service, this will be consider as no payment so your account will be suspended. If you are using a post-paid service, your service may still work but you are likely to get hit with a surcharge for dishonored payment.

 

Maybe you want to contact the PM and check with them if they can restore your account from this honest mistake. My habit is, if my card gets replaced, I check my previous statements to ensure I updated all the details with every payees that has regular charges.

Good Citizen / Bon Citoyen

Re: Credit card declined

Sorry to hear that but most likely because of how payment is setup with PM, if payment can't be made, then your account is put on pause until the payment is made. =(

Great Neighbour / Super Voisin

Re: Credit card declined

Hmmm, I replied to one of the posters, but it hasn't shown up in this thread. Odd. Anyway, thanks to everyone for their comments, but when I said Public Mobile "should have" I didn't mean that they had a legal obligation to do anything, only that their business practice was not good on this. If they had the wherewithal to set up a system to automatically cancel the account they certainly could easily have set up a system to send out an email notice of the cancellation. And they do have my email address. This problem from credit card numbers or their expiry dates changing is a common one. Not cool.That said, it wasn't difficult to get it working again online.