Credit Card

[Gigi12]

Even if i change the credit card, the facture was send to the former one. It's not mine. So, it's a problem for me. 

[Anonymous]

@Gigi12 

you can Remove your credit card and Logout and

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

and if can't fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
• phone number,
• account number, 
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Meow]

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@ShawnC13 wrote:

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@Gigi12 wrote:

Even if i change the credit card, the facture was send to the former one. It's not mine. So, it's a problem for me. 

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Are you saying you have changed your credit card in the self serve, but charges are going to the old card on that was on the account?

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WHY is this chosen as solution???? How can QUESTION be chosen as solution?

[pkaraa]

When you are removing the credit card, close the browser, clear the cache or use incognito mode before you add a new card.

One month you can test removing the card, renew manually by CC or voucher and then add new CC info.

[t_p]

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@Anonymous wrote:

While a question from a poster can lead to the answer for an OP...I'm not sure about this solution.

 @Gigi12 : Accept As Solution is for when a reply has your answer. Did the question lead you to your answer? Or maybe you could update the thread with what you did for your resolution.

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What else is new?

Some just leave without picking a solution, some are "trigger happy" and choose willy nilly. 

[Anonymous]

While a question from a poster can lead to the answer for an OP...I'm not sure about this solution.

 @Gigi12 : Accept As Solution is for when a reply has your answer. Did the question lead you to your answer? Or maybe you could update the thread with what you did for your resolution.

[hairbag1]

@Gigi12...go to Shell Gas stations and get payment vouchers...then dial 611 from your cell phone, to add the vouchers to your account.

That will give you time to deal with credit card issue.

[esjliv]

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@Gigi12 wrote:

Even if i change the credit card, the facture was send to the former one. It's not mine. So, it's a problem for me. 

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@Gigi12 

Log into Self Serve account and navigate to the PAYMENT tab.

Go to the bottom, left of the page (shown below) and Remove the existing (incorrect card) completely. Then enter the new card for Autopay.

[ShawnC13 · Accepted solution]

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@Gigi12 wrote:

Even if i change the credit card, the facture was send to the former one. It's not mine. So, it's a problem for me. 

---

Are you saying you have changed your credit card in the self serve, but charges are going to the old card on that was on the account?