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SierraReibling
Great Neighbour / Super Voisin

Credit Card being Charged After I switched companies

I am no longer with Public Mobile but they keep charging my credit card. How can I get this fixed, my account does not work since I have not been a user? So I can not remove autopay.

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Accepted Solutions
JoyLuck
Mayor / Maire

Re: Credit Card being Charged After I switched companies


@SierraReibling wrote:

I am no longer with Public Mobile but they keep charging my credit card. How can I get this fixed, my account does not work since I have not been a user? So I can not remove autopay.


You can log into self service to remove autopay or call 1-855-4PUBLIC. 

 

If you ported your number out it will be closed automatically. 

 

If you cannot access your account then contact a moderator to have them remove autopay.

 

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the quote bubble in the lower right hand corner and follow the prompts.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

View solution in original post


All Replies
Triguy
Mayor / Maire

Re: Credit Card being Charged After I switched companies

Call 611..press 5 to Remove Autopay.

JoyLuck
Mayor / Maire

Re: Credit Card being Charged After I switched companies


@SierraReibling wrote:

I am no longer with Public Mobile but they keep charging my credit card. How can I get this fixed, my account does not work since I have not been a user? So I can not remove autopay.


You can log into self service to remove autopay or call 1-855-4PUBLIC. 

 

If you ported your number out it will be closed automatically. 

 

If you cannot access your account then contact a moderator to have them remove autopay.

 

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the quote bubble in the lower right hand corner and follow the prompts.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

View solution in original post

popping
Oracle

Re: Credit Card being Charged After I switched companies


@SierraReibling wrote:

I am no longer with Public Mobile but they keep charging my credit card. How can I get this fixed, my account does not work since I have not been a user? So I can not remove autopay.


When did you port your PM number to your new provider?  Date 1

What is the transaction date on your cc?  Date 2

 

If Date1 is later than Date 2, you port your number out after your last renewal.

But you can create a support ticket to ask moderator to remove your autopay info.

 

metropublic
Model Citizen / Citoyen Modèle

Re: Credit Card being Charged After I switched companies

@SierraReibling  Since you are no longer a client best to click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

 

LurganIeUk
Mayor / Maire

Re: Credit Card being Charged After I switched companies


@SierraReibling wrote:

I am no longer with Public Mobile but they keep charging my credit card. How can I get this fixed, my account does not work since I have not been a user? So I can not remove autopay.


Just out of curiosity, why did your not remove your credit card before you left? Only common sense to remove it to protect yourself from future events. 

darlicious
Mayor / Maire

Re: Credit Card being Charged After I switched companies

@SierraReibling 

Include in your private message as much account information as you can remember to speed up the process of finding your deactivated account. Such as:

 

  1. Email, phone #, pin #.
  2. Name and address on account. 
  3.  Account #

 

You can wait for a response or you could supply your credit card # as well.  Leave out the expiry date. You can supply it and the 3 digit cvv code for when they need to process the refund.

gpixel4
Mayor / Maire

Re: Credit Card being Charged After I switched companies

@SierraReibling try calling your bank to see if they can put a stop order on public mobile

darlicious
Mayor / Maire

Re: Credit Card being Charged After I switched companies

@LurganIeUk 

It's easy to forget to remove autopay and port out your number and then realise you forgot but now no longer have access to your self serve account. In reality this really should not happen.....if you no longer have service, an active account (it automatically closes) then the autopay service should not be able to charge a credit card......uncommon as this situation is....

LurganIeUk
Mayor / Maire

Re: Credit Card being Charged After I switched companies


@darlicious wrote:

@LurganIeUk 

It's easy to forget to remove autopay and port out your number and then realise you forgot but now no longer have access to your self serve account. In reality this really should not happen.....if you no longer have service, an active account (it automatically closes) then the autopay service should not be able to charge a credit card......uncommon as this situation is....


Lol for some it is🥴

 

And to mention to call 611....would that work.....ported out.....or call from a different number?

 

 

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