Credit Card Issues

[mso101]

I think i need my credit card info reset? I'm getting a "cannot verify credit card" message when I go to make a payment.. Atleast thats what im getting from the other topics I've read... How do I go about getting that done ?

[will13am · Accepted solution]

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@mso101 wrote:

I tried your advice but still doesnt work

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If every workaround has been tried unsuccessfully, it is time to involve the moderator team. 

[mso101]

I tried your advice but still doesnt work

[LEGO]

@mso101 

I have read a post, when Moderator only typed street name in, leaving house and apartment number out and it worked! Amazing! 

If it does not work for you, follow @will13am advice and contact Moderator_Team for help.

[mso101]

Tried all that. I read your reply in another post but it doesnt work

[mso101]

Removing and re-adding didnt work since it wont let me add a credit card because Public Mobie cant verify it

[mso101]

Ive had the card for a while and it works fine everywhere else

[will13am]

@mso101, do you live in a high rise?  Apparently putting an entry into the unit number field causes issues.  Try leaving that blank.  Sometimes, the browser can cause usual effects on the self serve portal.  Try also clearing browser cache and/or incognito mode.  Failing all these, please reach out to the moderator team for assistance.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.

[Anonymous]

@mso101, You can remove the credit card, and then re-add it.  However, if it has been working until now, then it normally shouldn't just stop working.

How long has this card been set up and in use?