So my grandparents signed up for a $10 Public Mobile plan and their cc expiry date has changed, their password they wrote down doesnt seem to work, doing a Forgot your password multiple times now and still no email. Would appreciate if a moderator could message me I can supply their account email so you can look into why the forgot password is not working.
Very annoying situation, apparently many of the companies set to charge their cc monthly don't need new expiry dates but if they do will warn you in advance so they are very upset right now their service was suspended without being notified. To make things worse they try to login to their account with the password they wrote down and it says its invalid, then have tried forgotten password multiple times now without a reply so they have no service.
Is there a way to just update your credit card expiry date from calling *611, their account was suspended due to non payment they would like to have cellphone service working asap. Thanks
