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Mayor / Maire

Re: Credit Card Charged Twice


@Nathy2019 wrote:

I am so sorry having caused the confusion. Ellen2019 is my daughter. I was out for something and she was there to continue the topic and forgot to introduce the background. What Ellen2019 described is right information.  

 

As we mentioned, there are no payments related with the current balance in the self service account. However two same transcactions  in are shown in my credit card statement.  

 

Thanks everybody for responding this topic. 


@Jb456 wrote:

K this is getting confusing cause this is an old thread that @Nathy2019  opened back up.

 

We are waiting for a response from @Nathy2019 

 

 

Now we have @Ellen2019  saying overcharged to but not any details

 

@Ellen2019  can you write in detail the issues you are experiencing so the community can try to assist you? Thanks


 

 

 


If you blank out the personal information a screenshot of your transaction history and account would help sort it out. And the dates and amounts of your credit charges from pm.

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Mayor / Maire

Re: Credit Card Charged Twice

@darliciousThere isn't much regular users can do by viewing @Ellen2019 's credit card statements and payment history, since only the moderators have ability to remediate the issue. I suggest just let them deal directly with the moderators. Double charges get reported on this forum regularly, this is not the first time, nor will be the last.

 

I would also won't recommend disputing charges until the OP has really ran out of option and is sure the credit card holder will not use Telus as a service provider. Telus does have a right to refuse service in the future.

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Good Citizen / Bon Citoyen

Re: Credit Card Charged Twice


@GinYVR wrote:

@darliciousThere isn't much regular users can do by viewing @Ellen2019 's credit card statements and payment history, since only the moderators have ability to remediate the issue. I suggest just let them deal directly with the moderators. Double charges get reported on this forum regularly, this is not the first time, nor will be the last.

 

I would also won't recommend disputing charges until the OP has really ran out of option and is sure the credit card holder will not use Telus as a service provider. Telus does have a right to refuse service in the future.


Good suggestion. We will contact with the moderators and will let you know the solution. Thanks again everyone!

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Oracle

Re: Credit Card Charged Twice

@Nathy2019 Not sure how it took so long, but you've arrived at the Solution marked in the 2nd post of this long thread: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Credit-Card-Charged-Twice/m-p....

 

To save some time and angst in the future you will have more assurance of help by creating your own topic on the forum, or, if appropriate, submitting a ticket directly to the moderators. To do that you click the ? on the lower right of this page, then click "Contact us", then click "Submit ticket", and follow the directions to do so.

Welcome to PM.


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
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Great Neighbour / Super Voisin

Re: Credit Card Charged Twice

 
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Great Neighbour / Super Voisin

Re: Credit Card Charged Twice

I got charged twice for once month help

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Mayor / Maire

Re: Credit Card Charged Twice

@Helpplease259  Dial 611 if your balance is one of the payments then it will automatically be used during you next plan renewal. If not, submit a ticket.

 

To submit a ticket to Public Mobile do the following: PMST.png

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Great Neighbour / Super Voisin

Re: Credit Card Charged Twice

I contacted the moderator through the email option on the community page, they refunded my CC within 20-30 days !

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Great Neighbour / Super Voisin

Re: Credit Card Charged Twice

You have to contact the monator, and they will help you fix the mistake.

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Mayor / Maire

Re: Credit Card Charged Twice

@Lorina12_  Its usually best to just ask for a credit which will be applied to your account almost immeadiately and use it for you next renewal unless you are leaving pm.