cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Great Neighbour / Super Voisin

Credit Card Charged Twice

My credit card was charged twice this month, any idea how to go about getting a refund?

Mayor / Maire

Re: Credit Card Charged Twice

You would need to contacy a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Mayor / Maire

Re: Credit Card Charged Twice


@Lorina12_ wrote:

My credit card was charged twice this month, any idea how to go about getting a refund?


You'll need to contact Moderator_Team here:https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

If there was an error with being charged twice, moderators will give you a credit to offset next renewal payment, but unfortunately, refunds are unlikely being PM is a prepaid service.

They may take anywhere from 2-48 hours to respond though.

Mayor / Maire

Re: Credit Card Charged Twice


@Lorina12_ wrote:

My credit card was charged twice this month, any idea how to go about getting a refund?


@Lorina12_  Dial 611 and listen to you account balance. If one of the payments is reported as a balance it means that the extra payment will be used to pay for your next renewal. If the amount is not included in your balance then notify the moderator.

Deputy Mayor / Adjoint au Maire

Re: Credit Card Charged Twice


@Lorina12_ wrote:

My credit card was charged twice this month, any idea how to go about getting a refund?


Did you change plans?

Also some months, like July there is a good chance to be charged twice if your plan renews on the 1st and 31st, but I assume that isn't the problem here.

Great Citizen / Super Citoyen

Re: Credit Card Charged Twice

Yikes, I would ask the moderator team about this. Good luck!

Good Citizen / Bon Citoyen

Re: Credit Card Charged Twice

Have you got your refund? My credit also was charged twice for my 1st payment. 


@Lorina12_ wrote:

My credit card was charged twice this month, any idea how to go about getting a refund?


 

Deputy Mayor / Adjoint au Maire

Re: Credit Card Charged Twice


@Nathy2019 wrote:

Have you got your refund? My credit also was charged twice for my 1st payment. 


@Lorina12_ wrote:

My credit card was charged twice this month, any idea how to go about getting a refund?


Have you tried logging into your self serve account and seeing if other charge is in your account balance?


 

Good Citizen / Bon Citoyen

Re: Credit Card Charged Twice

In the self serve account, it only shows one payment; however, on my credit card statement, there are two same charges for public mobile.


@Jb456 wrote:

@Nathy2019 wrote:

Have you got your refund? My credit also was charged twice for my 1st payment. 


@Lorina12_ wrote:

My credit card was charged twice this month, any idea how to go about getting a refund?


Have you tried logging into your self serve account and seeing if other charge is in your account balance?


 


 

Deputy Mayor / Adjoint au Maire

Re: Credit Card Charged Twice

@Nathy2019 

 

 

When you pay for a plan it is automatically debited from your balance as you're paying in advance for your cell service for 30 days.

 

If a balance is still showing in your account I am almost certain that is your second charge.

 

To verify log into your self serve account again and right underneath the "Make Payment" button

 

You will see "View Payment History". Check the transactions. Do you see one payment being debited for your service and then a 2nd payment (which is

In your account balance)???