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Great Neighbour / Super Voisin

Credit Card Charged Twice

My credit card was charged twice this month, any idea how to go about getting a refund?

Town Hero / Héro de la Ville

Re: Credit Card Charged Twice

You would need to contacy a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Deputy Mayor / Adjoint au Maire

Re: Credit Card Charged Twice


@Lorina12_ wrote:

My credit card was charged twice this month, any idea how to go about getting a refund?


You'll need to contact Moderator_Team here:https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

If there was an error with being charged twice, moderators will give you a credit to offset next renewal payment, but unfortunately, refunds are unlikely being PM is a prepaid service.

They may take anywhere from 2-48 hours to respond though.

Mayor / Maire

Re: Credit Card Charged Twice


@Lorina12_ wrote:

My credit card was charged twice this month, any idea how to go about getting a refund?


@Lorina12_  Dial 611 and listen to you account balance. If one of the payments is reported as a balance it means that the extra payment will be used to pay for your next renewal. If the amount is not included in your balance then notify the moderator.

Deputy Mayor / Adjoint au Maire

Re: Credit Card Charged Twice


@Lorina12_ wrote:

My credit card was charged twice this month, any idea how to go about getting a refund?


Did you change plans?

Also some months, like July there is a good chance to be charged twice if your plan renews on the 1st and 31st, but I assume that isn't the problem here.

Good Citizen / Bon Citoyen

Re: Credit Card Charged Twice

Yikes, I would ask the moderator team about this. Good luck!