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Mayor / Maire

Re: Come back to PM for up $200...


@Carniam wrote:

@z10user4 can you clarify that promos are not applied to $35 2GB plan?


The promo in question said $25 and down for $10 and $40 and up for $15. There's a promo $35 plan. So apparently it's not eligible. At least that's how I interpret it.

Highlighted
Great Neighbour / Super Voisin

Re: Come back to PM for up $200...

today is 30 days but there is not $15 on my account (my plan is $40)

Highlighted
Mayor / Maire

Re: Come back to PM for up $200...

@647834xxxx hello if the credit is not applied you should contact a moderator to find out what went wrong click on the? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator       check the envelope top right corner for a reply response time is 2 to 48 hours


@647834xxxx wrote:

today is 30 days but there is not $15 on my account (my plan is $40)


 

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Highlighted
Great Neighbour / Super Voisin

Re: Come back to PM for up $200...

??

Highlighted
Mayor / Maire

Re: Come back to PM for up $200...

@647834xxxx 

There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Welcome to PM .