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Great Neighbour / Super Voisin

Charged twice

I was charged twice, once after it said the payment didn’t go through, so I put the 30 dollars on, not realizing it had charged me already. What can I do to possibly get that back?

Mayor / Maire

Re: Charged twice

 


@Jennaf18 wrote:

I was charged twice, once after it said the payment didn’t go through, so I put the 30 dollars on, not realizing it had charged me already. What can I do to possibly get that back?


 

 

@Jennaf18I suggest sending a message to the moderator team. Click this to send them a

message.

 

Nothing we, as other customers can do to get you a refund, but if you post a screen shot of your account payment history we can confirm what you see

 

Edited to add- REMOVE YOUR PERSONAL INFORMATION IF YOU POST A SCREN SHOT

Mayor / Maire

Re: Charged twice

@Jennaf18Is the $30 sitting in available balance? If so it will be used next renewal and not bad to leave it in there anyway.