08-13-2020 08:17 PM - edited 01-05-2022 12:47 PM
I was trying to upgrade from the $15 plan to the $25 plan and there was a message saying to proceed I had to make a payment on my account and the amount automatically defaulted to $25 so i paid it. After that I clicked “Change Plan Now” and got another message saying:
“Important: Before proceeding please note that:
The change will take place immediately.
Any payments you’ve made on your current plan cannot be applied towards your new plan.”
So now I’m confused. Does that mean if I do change my plan now that I will be out $10 because my current plan is only $15 and I just paid $25??
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08-13-2020 09:17 PM
Ok I will go do that then thank you kindly for the help.
08-13-2020 09:15 PM - edited 08-13-2020 09:16 PM
@SoundMind yes, you are correct. and the remaining $20 will be used for your next renewal date or for whatever you choose.
08-13-2020 09:14 PM
Ok it says my available funds is $25. So I can just purchase that addon and it will deduct $5 from that?
08-13-2020 09:10 PM - edited 08-13-2020 09:13 PM
@SoundMind you can purchase the $5 500 min add-on instead. you don't need to switch plans
if you have "available funds" in your account youre not out money.
08-13-2020 09:08 PM
Or now that I think about it will I be out the entire $25 and have to make a whole new payment once I switch to the new plan?
08-13-2020 09:03 PM
Well due to an unforseen family problem I ended up using all of my 100 minutes in a couple days which is why I wanted to change plans now. My last renewal date was Aug. 7 and the next one is Sept. 6 so I obviously can't wait until then to change plans.
So I guess I will be out the $10 if I go ahead and change the plan now? If so that's pretty stupid because like I said it automatically put the $25 amount in for me so I merely assumed that was the correct payment to make.
08-13-2020 08:23 PM - edited 08-13-2020 08:28 PM
@SoundMind depending on how far you are in your current plan/cycle. you will lose any remaining data/mins if you change immediately
08-13-2020 08:20 PM - edited 08-13-2020 08:23 PM
@SoundMind wrote:I was trying to upgrade from the $15 plan to the $25 plan and there was a message saying to proceed I had to make a payment on my account and the amount automatically defaulted to $25 so i paid it. After that I clicked “Change Plan Now” and got another message saying:
“Important: Before proceeding please note that:
The change will take place immediately.
Any payments you’ve made on your current plan cannot be applied towards your new plan.”
So now I’m confused. Does that mean if I do change my plan now that I will be out $10 because my current plan is only $15 and I just paid $25??
@SoundMind hi it means you will pay 25 dollars and lose what you already paid for your old plan you should have changed at next renewal