10-30-2020 12:25 PM - edited 01-05-2022 05:21 PM
Main Account page shows:
If I go to Change Plan page:
Bug? I logged out and logged back in - same. Just want to make sure it I will be charged $25, not $50 on Oct 31.
10-31-2020 03:14 PM
Update: I added $50 (less rewards) yesterday and today I was charged correct amount of $25 (less rewards). Thanks all for your help and advice.
10-30-2020 02:03 PM
@kmartynov wrote:@popping Thanks! Will the autopay reward still apply even if I add funds manually? I am also hesitant, cause when I ask for invoice for October later on, it might show two payments of $50 (one on Oct 1 and one on Oct 31) and that my company will have hard time re-imbursing. This is the reason why I am switching plans to be under the limit. Or will invoice show $50 + $25?
Yes, as long as your autopay is enabled, you will get the $2 autopay credit to you account.
Here are the steps on the morning of renewal day:
You should add fund manually to pay for the $50 less any rewards which you are getting.
If you has only the autopay reward, add $48 to your account today just in case that the schedule plan change bug is not fixed yet.
10-30-2020 01:51 PM - edited 10-30-2020 01:54 PM
yes the auto pay reward will still apply.
login to your self serve and manually top up your "available funds" to $25. for "payment type" choose "other, enter the desired amount" and apply the funds.
10-30-2020 01:32 PM - edited 10-30-2020 01:35 PM
@popping Thanks! Will the autopay reward still apply even if I add funds manually? I am also hesitant, cause when I ask for invoice for October later on, it might show two payments of $50 (one on Oct 1 and one on Oct 31) and that my company will have hard time re-imbursing. This is the reason why I am switching plans to be under the limit. Or will invoice show $50 + $25?
10-30-2020 01:14 PM - edited 10-30-2020 02:04 PM
@kmartynov wrote:Thanks everyone. I am on autopay, so I will wait till Oct 31 and see.
There was a plan change bug failure on renewal date from a higher cost plan to lower cost plan. I am not sure that it is fixed yet.
PM server only get enough fund from your autopay cc to pay for your new plan($25) in the early stage of scheduled plan change. When PM server is renewing your plan during the last step, PM server is looking for old plan amount($50) . But your account has only $25 available fund. As a result, your renewal failed. To avoid the inconvenience of reactivation tomorrow, you should manually add $50 less your rewards to your account today. The excess fund left over will be use for your next renewal.
PM will take only $25 from your available fund and leaving $25 in your account to be used for your next renewal.
10-30-2020 12:47 PM
Thanks everyone. I am on autopay, so I will wait till Oct 31 and see.
10-30-2020 12:42 PM
@kmartynov wrote:Main Account page shows:
- Payment Due Before: Oct 31, 2020
- Payment for Next Cycle: $50.00
- Amount Owing: $50.00
If I go to Change Plan page:
FUTURE DATED PLAN CHANGES$25 per 30 Days
- Date Of change : Oct 31, 2020
- This plan includes: -
- - Unlimited Canada-wide Talk
- - Unlimited International Text
- - 500MB + 500MB at 3G Speed
Bug? I logged out and logged back in - same. Just want to make sure it I will be charged $25, not $50 on Oct 31.
You schedule a plan change on your next renewal date which is tomorrow.
You can cancel the scheduled plan change and re-do the plan change "immediately".
10-30-2020 12:36 PM - edited 10-30-2020 12:36 PM
Your scheduled plan change will start during the renewal process. As it's not renewal time yet it still displays your current plan.
It is recommended when scheduling a plan change to add money into your account to cover your old plan so everything goes smoothly. Any remaining balance will be used for future payments.