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Change plan help

shaw146
Great Neighbour / Super Voisin

I just changed my plan and topped up my account with the funds needed. and my account wasnt updated. now if i try and change the plan it will not allow me. can someone look into this please. thanks

3 REPLIES 3

Acekiller
Deputy Mayor / Adjoint au Maire

Did you issue get resolved? Was it a glitch in the system?

SD08
Retired Oracle / Oracle Retraité

@shaw146

Was your account expired?  If so, plan changes on expired accounts can only be done by a moderator.  Since you've already topped up your account, then the only thing you'll need to do is contact a moderator as @Someone_here mentioned, giving them your phone number and the details of the plan you want.

Someone_here
Mayor / Maire

Hi @shaw146!

 

You'll need the assistance of a moderator to check this for you.

 

I suggest you send them a private message. Be sure to include your Public Mobile phone number and/or account number as well as a detailed description of your problem. Click here to know how contact them. They are available Mon-Thursday from 9am to 9pm and Friday-Sunday from 9am to 5:30pm (eastern time). They usually respond pretty fast to help requests!

I hope your problem will be solved quickly 🙂

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