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Good Citizen / Bon Citoyen

Change payment information

Hello, I need to update my banking information. How can I do this? I was unable to find an option in 'My Account' tab. Please let me know.
Thank you!
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Model Citizen / Citoyen Modèle

Re: Change payment information

Navigate to https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/ (you'll need to log in if you haven't already) and click on "Manage My Card". You should be able to update your payment information from there.

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Retired Oracle / Oracle Retraité

Re: Change payment information

To update your credit card info, in your self-serve account, you would go to Payment -> Make a payment -> Manage My Card (link at bottom of page).

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Model Citizen / Citoyen Modèle

Re: Change payment information

hey if you could not find where to change your payment method. you could always message one of the moderators. @Shazia_K

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Oracle

Re: Change payment information


@passiveegg wrote:

hey if you could not find where to change your payment method. you could always message one of the moderators. @Shazia_K


Likely this will not need moderator assistant. Please do not tag moderator in every post. Only tag them if you need to hear something from them. 

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Oracle

Re: Change payment information


@passiveegg wrote:

hey if you could not find where to change your payment method. you could always message one of the moderators. @Shazia_K


Please refrain from asking customers to message the moderators for non account issues.  The community is here to look after clarifications type stuff.  This frees up the moderator team resources to look after the account issues efficiently.  BTW, don't tag moderators needlessly in the forum posts.  It like pressing the alarm bell to them.  Very distracting.

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Great Neighbour / Super Voisin

Re: Change payment information

I also need to change my payment information. I had some fraud on my visa and need to change my information with a new card

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Mayor / Maire

Re: Change payment information

@WendytLog into your selfserve account, click on the Payment tab, look for Manager my card link near the bottom

 

 

Manage AutopayManage Autopay

 

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Mayor / Maire

Re: Change payment information

@ninizinzu and @Wendyt  The best way to change or update your credit card info is to select payment and when you go to the bottom of the page click on manage my card. Select replace card rather than remove card. Then enter your new card info exactly how it appears on your billing statement. And always clear your browser and use secret mode before you start to make any changes to your account.

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Great Neighbour / Super Voisin

Re: Change payment information

Morons claim insufficient funds in account. Wrong! Card info is correct. Never had issue in past.