cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Great Neighbour / Super Voisin

Card Expired. Cannot Enter Updated Information

 
Unable to process this transaction.
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.
 Your account has been suspended. Make a payment to reactivate your current plan.
Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service.
 
I have tried to re-enter my information half a dozen times and tried using a different card - none of them will work.  VISA confirmed that I was using the correct information but that PM was attempting to use my OLD expiry date - despite me removing the card from the system and adding it back with updated information.
 
Please assist, I need to be able to use my phone!
Moderator

Re: Card Expired. Cannot Enter Updated Information

Hey @Dakaru

 

I'm sorry to hear about this, 

 

Can you please send me a private message with your Public Mobile phone number? 

 

Thanks,

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.
Great Neighbour / Super Voisin

Re: Card Expired. Cannot Enter Updated Information

Thanks, I have sent you a private message.

Great Neighbour / Super Voisin

Re: Card Expired. Cannot Enter Updated Information

This issue has been resolved.  Thanks!

Good Citizen / Bon Citoyen

Re: Card Expired. Cannot Enter Updated Information

How can I change my credit card information? Thanks
f2a
Great Neighbour / Super Voisin

Re: Card Expired. Cannot Enter Updated Information

I had same problem. My credit card just renewed. I want to update but I can't find where to edit or update it.

 

Finally I found "manage my card" and fixed it.

1. Log in your account

2. Click Payment tab

3. on the left bottom you will see Manage my card-Update or remove my Credit or Visa debit card

4. Click it and you can replace or remove it.

Hope this can help you.

 

QQ截图20170501183528.png

Great Neighbour / Super Voisin

Re: Card Expired. Cannot Enter Updated Information

phone no 416 841-4390

 

visa expiry ... payment was due yesterday , 

now it does not let me update the information

 

Great Neighbour / Super Voisin

Re: Card Expired. Cannot Enter Updated Information

how do i send a private message?

 

Mayor / Maire

Re: Card Expired. Cannot Enter Updated Information


@ksudan wrote:

how do i send a private message?

 


@ksudan see here:

 

How can you get help with your account, activation, or service?

In your message please include:

  • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

  • Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

  • Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
  • Messages are replied to during office hours, in the order in which they are received
  • Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
  • There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Good Citizen / Bon Citoyen

Re: Card Expired. Cannot Enter Updated Information

Same problem here.