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Great Neighbour / Super Voisin

Cant login (used forgot password links twice, still says invalid password)

Please help.

Mayor / Maire

Re: Cant login (used forgot password links twice, still says invalid password)

@encryptix 

You will need to contact moderator to help reset your password.

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Great Neighbour / Super Voisin

Re: Cant login (used forgot password links twice, still says invalid password)

Thanks, I have used the forgot password links twice and both times it says my password has changed, but I still cannot login to pay for my plan

Mayor / Maire

Re: Cant login (used forgot password links twice, still says invalid password)


@encryptix wrote:

Thanks, I have used the forgot password links twice and both times it says my password has changed, but I still cannot login to pay for my plan


You need to write a message to the moderator as said above. And you can put money in your account at recharge.com if it's necessary. Waiting time is few hours to 2 days.

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Great Neighbour / Super Voisin

Re: Cant login (used forgot password links twice, still says invalid password)

Thanks again.

 

I figured out the issue, I updated my email address (both in profile and username), but the "forgot password" links were sent to my prior email.