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Cant login to self serve

usdfg
Good Citizen / Bon Citoyen

Hi,

 

I want to pay for more minutes but it wont let me log into self serve, and when I try to change password an error comes up that says:

 

ForgotPassword/OldPasswordNotValidContactAdmin

 

Very sad at my experience w  public

3 REPLIES 3


@usdfg wrote:

Hi,

 

This is a good idea, but it is a temporary fix.

 

Looking to be able to access my account.


Try clearing your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode.

 

If you continue to have problems contact a moderator.

 

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

usdfg
Good Citizen / Bon Citoyen

Hi,

 

This is a good idea, but it is a temporary fix.

 

Looking to be able to access my account.

hairbag1
Mayor / Maire

@usdfg...

have you tried adding $$ to your account by dialing 611 ?

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