What do u mean login has been deactivated? You forgot the password to the original account you made during activation? If so the forgot password button doesn't work and you need to private message the mods.
If when you tried reactivating the sim after several hours from the original attempt and it says the sim is already on another account I would assume there was an account created. You could double check with the mods
Just to clarify we don't work for Public Mobile we are just other customers trying to help if you would like to speak to an employee who can access your account here's all the info
How can you get help with your account, activation, or service?
- Please contact the Community Moderator Team to get help with you account.
- They are Public Mobile support employees who can help with your issue (More details).
In your message please include:
- PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.
Don't know your pin?--provide any 3 of the following:
- Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
- Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]
- Messages are replied to during office hours, in the order in which they are received
- Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
- There is no need to send multiple messages.
How can I view my private messages between myself and a Community Moderator
