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Great Neighbour / Super Voisin

Cannot make a payment

My cerdit card expired and was not able to update it online. When enter new number on my account it says payment failed. I tried two different cards and it is still the same issue.

Great Citizen / Super Citoyen

Re: Cannot make a payment


@mixdali wrote:

My cerdit card expired and was not able to update it online. When enter new number on my account it says payment failed. I tried two different cards and it is still the same issue.


@mixdali You have to make sure the credit card information match with your profile especially the address and postal code as well as name. 

Great Citizen / Super Citoyen

Re: Cannot make a payment


@mixdali wrote:

My cerdit card expired and was not able to update it online. When enter new number on my account it says payment failed. I tried two different cards and it is still the same issue.


Try the Lost/Stolen trick. Some customers have reported in the past that they were able to add a new cc by doing so. Just login into your account activate the lost/stolen option, logout wait for a couple of minutes log back into you account de-activate the Lost/Stolen card feature and then try entering the new CC info.

Mayor / Maire

Re: Cannot make a payment


@mixdali wrote:

My cerdit card expired and was not able to update it online. When enter new number on my account it says payment failed. I tried two different cards and it is still the same issue.


The name and address details you enter must match exactly that of the billing name and address of the credit card. Don't use the unit # field. Don't put the space in the postal code. Yes...caps, punctuation, spelling etc.

Town Hero / Héro de la Ville

Re: Cannot make a payment


@mixdali wrote:

My cerdit card expired and was not able to update it online. When enter new number on my account it says payment failed. I tried two different cards and it is still the same issue.


If everything didn't work you can write a message to the moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them your information. Waiting time is few hours to 2 days..If you need to top up earlier you can buy voucher in store or at recharge.com.

Town Hero / Héro de la Ville

Re: Cannot make a payment


@sunflowershine wrote:

@mixdali wrote:

My cerdit card expired and was not able to update it online. When enter new number on my account it says payment failed. I tried two different cards and it is still the same issue.


@mixdali You have to make sure the credit card information match with your profile especially the address and postal code as well as name. 


Not the name @sunflowershine just address with no number for appartment .

Edited 

Mayor / Maire

Re: Cannot make a payment


@Lieux wrote:

@sunflowershine wrote:

@mixdali wrote:

My cerdit card expired and was not able to update it online. When enter new number on my account it says payment failed. I tried two different cards and it is still the same issue.


@mixdali You have to make sure the credit card information match with your profile especially the address and postal code as well as name. 


Not the name @sunflowershine just address with no number for appartment .


 @Lieux If you're going to correct someone then your own information needs to be right. The main problem with sunflowershine's post was saying to match the profile.

I could of course be wrong but I think it all has to match. It's basically a security check.

Are you Lieux Loriex of 123 Main St or are you Loriex Lieux of 123 Main Street....kinda thing.

But I could be wrong Smiley Happy

Town Hero / Héro de la Ville

Re: Cannot make a payment

@z10user4 but the name could be totally different on the card and on the account...My daughter have her name on her account but my name is on the credit card... Did you explain that?

Great Citizen / Super Citoyen

Re: Cannot make a payment

@Lieux 


@z10user4 wrote:

@Lieux wrote:

@sunflowershine wrote:

@mixdali wrote:

My cerdit card expired and was not able to update it online. When enter new number on my account it says payment failed. I tried two different cards and it is still the same issue.


@mixdali You have to make sure the credit card information match with your profile especially the address and postal code as well as name. 


Not the name @sunflowershine just address with no number for appartment .


 @Lieux If you're going to correct someone then your own information needs to be right. The main problem with sunflowershine's post was saying to match the profile.

I could of course be wrong but I think it all has to match. It's basically a security check.

Are you Lieux Loriex of 123 Main St or are you Loriex Lieux of 123 Main Street....kinda thing.

But I could be wrong Smiley Happy


Your post gave me a good laugh,  it starts by "If you're going to correct someone then your own information needs to be right'  AND ENDS WITH " i COULD BE WRONG " Smiley Tongue

Mayor / Maire

Re: Cannot make a payment


@denis2 wrote:

@Lieux 


@z10user4 wrote:

@Lieux wrote:

@sunflowershine wrote:

@mixdali wrote:

My cerdit card expired and was not able to update it online. When enter new number on my account it says payment failed. I tried two different cards and it is still the same issue.


@mixdali You have to make sure the credit card information match with your profile especially the address and postal code as well as name. 


Not the name @sunflowershine just address with no number for appartment .


 @Lieux If you're going to correct someone then your own information needs to be right. The main problem with sunflowershine's post was saying to match the profile.

I could of course be wrong but I think it all has to match. It's basically a security check.

Are you Lieux Loriex of 123 Main St or are you Loriex Lieux of 123 Main Street....kinda thing.

But I could be wrong Smiley Happy


Your post gave me a good laugh,  it starts by "If you're going to correct someone then your own information needs to be right'  AND ENDS WITH " i COULD BE WRONG " Smiley Tongue


Thus the smiley Smiley Happy It's my disclaimer that "hey nor am I perfect".

Lieux: I'm talking about the creditr card...not the account.