Cannot access my account to pay for next month

[ZBalleny]

Cannot login to my account to pay for month 2

System says my email adress is invalid

[Anonymous]

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@ZBalleny wrote:

Cannot login to my account to pay for month 2

System says my email adress is invalid

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You can also use the 611 service to pay using either a pre-registered payment card or using vouchers that you can buy in stores or online.

[Staliger]

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@ZBalleny wrote:

Cannot login to my account to pay for month 2

System says my email adress is invalid

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@ZBalleny Contact moderators: click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[popping]

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@ZBalleny wrote:

Cannot login to my account to pay for month 2

System says my email adress is invalid

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Did you created a self-serve account after activation?

If you activated your plan online, your self-serve account was created as part of the activation process.  Use your email addres as username and the password supplied.

If you activate your plan at store, you need to create your self-serve account using the link in your welcome email.

Did you receive a PM welcome email after activation?

If yes, try the pasrword reset link on the login page.

If not, ther may be a typo on your email address during activation. Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

[will13am · Accepted solution]

@ZBalleny , did you activate at a store?  If so, have you created a self serve account?  If you have not, use this link and follow the prompts.

https://selfserve.publicmobile.ca/self-registration/

If you have a self serve account and cannot login with a particular email address.  It could be that it is not the email address used to register for the self serve account.  You could try looking for a welcome email to determine which email address was used.  If all else fails, I suggest contacting the moderator team to sort things out.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.